Refund policy

Replacement Policy

At ZILVIQ, every Pure Silver iPhone Case is handcrafted and thoroughly inspected before dispatch. We take great care in ensuring every product reaches you in perfect condition.

As our products are handcrafted luxury items, we do not offer returns or refunds for change of mind, incorrect model selection, or personal preferences.

We offer replacement only in the event that you receive a product that is damaged during transit, has a manufacturing defect, or an incorrect product has been delivered.

Replacement Eligibility

A replacement request must be submitted within 24 hours of delivery.

To be eligible for a replacement:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, invoice, accessories, and BIS Hallmark Certificate (where applicable).
  • The damage or defect must not be caused by misuse, accidental damage, improper handling, or normal wear and tear.
  • A valid proof of purchase is required.

Mandatory Unboxing Video

To ensure a fair and transparent claims process, an uninterrupted unboxing video is mandatory for all replacement requests involving damaged, defective, missing, or incorrect products.

The video must:

  • Show the package in its sealed condition before opening.
  • Clearly display the shipping label.
  • Record the complete unboxing process in one continuous video without any cuts, pauses, or edits.
  • Clearly show the condition of the product immediately after opening.

Replacement requests submitted without a complete, unedited unboxing video will not be accepted.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery by emailing zilviqindia@gmail.com with:

  • Your Order Number
  • The mandatory unboxing video
  • Clear photographs of the product (if required)

Our Quality Team will inspect your claim. If approved, a replacement will be arranged at no additional cost.

Non-Eligible Claims

Replacement requests will not be accepted for:

  • Change of mind
  • Incorrect iPhone model selected while placing the order
  • Normal silver oxidation or natural patina
  • Minor variations resulting from handcrafted manufacturing
  • Scratches, dents, or damage caused after delivery
  • Improper use or mishandling
  • Products without original packaging or proof of purchase
  • Requests submitted after 24 hours of delivery
  • Claims without the mandatory uninterrupted unboxing video

No Return & No Refund Policy

As every ZILVIQ product is handcrafted and quality-checked before dispatch, all sales are final.

We do not offer returns or refunds except where required under applicable consumer protection laws.

Approved claims are resolved only through product replacement.

Contact Us

For replacement assistance, please contact:

Email: zilviqindia@gmail.com