Shipping policy

Shipping Policy

At ZILVIQ, every Pure Silver iPhone Case is carefully inspected, securely packaged, and prepared for shipment to ensure it reaches you in perfect condition.

Order Processing

  • Orders are processed within 5–7 business days after payment confirmation.
  • Handcrafted or customized products may require additional processing time. Any such timelines will be communicated on the product page or during order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 4–5 business days
  • Other Cities & Towns: 5–7 business days
  • Remote Locations: 7–10 business days

Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, or other circumstances beyond our control.

Shipping Charges

  • Free shipping may be offered on eligible orders, as displayed during checkout.
  • Any applicable shipping charges will be clearly shown before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking number and courier details. You can use this information to monitor your shipment throughout its journey.

Secure Packaging

Every ZILVIQ order is packed with exceptional care using premium protective packaging to safeguard your handcrafted Pure Silver product during transit.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard delivery policy. If a shipment is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept delivery, additional shipping charges may apply for reshipment.

Address Accuracy

Please ensure that your shipping address, contact number, and email address are accurate at the time of placing your order. ZILVIQ cannot be held responsible for delays or non-delivery caused by incorrect or incomplete information provided by the customer.

Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery:

  • Inspect the package before accepting it.
  • If possible, take photographs of the package.
  • Contact our customer support within 24 hours of delivery with your order details and supporting images.

Delays Beyond Our Control

While we strive to deliver every order promptly, delays may occasionally occur due to:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Customs clearance (for international orders)
  • Other unforeseen circumstances

ZILVIQ shall not be held liable for delays caused by events beyond our reasonable control.

International Shipping

International shipping may be available for selected destinations. Customers are responsible for any customs duties, import taxes, or local charges imposed by their country's authorities unless otherwise stated.

Contact Us

If you have any questions regarding your shipment, please contact us:

Email: zilviqindia@gmail.com